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Track your claim

You will need the following to complete this form: Booking confirmation of the disrupted flight, receipts/invoices for any expenses, and a copy of any previous correspondence you may have had with the airline. Please note that accepted file types include only JPEG, PNG and PDF up to 12MB per file

Flights

Please add here all flight segments from your original booking confirmation

Booking code *

Flights

Flight number *

Departure airport *

Departure date & time *

Hours *

Minutes *

Arrival airport *

Arrival date & time *

Hours *

Minutes *

+ Add another flight - Remove flight

Have you added all flights from the booking? *

Passengers

Please add here all passengers as they appear on the booking confirmation

Passenger names

Prefix

First Name *

Last Name *

+ Add another passenger - Remove passenger

Booking confirmation

Please upload the original booking confirmation

Upload file *

No file chosen

Max File size 12MB

Disruption

About your flight disruption

When were you informed of the disruption to your flight? *

What was the reason for the flight disruption? *

Please provide more information on the reason for disruption *

Have you accepted a refund of your original flight? *

Following your disruption, did you take a different flight instead? *

When did you arrive at your final destination? *

Hours *

Minutes *

Did the airline rebook you/ provide you with any assistance ? *

What assistance did the airline provide you with? *Alternative flightsHotel StayFood and drink voucherCommunication methodLocal transfer

Expenses

Sorry, but you told us that you have requested a refund of your original flight cost. Accordingly, you cant claim for additional expenses such as alterative flights.

Did you have any expenses as a result of the disruption? *

Expenses

Currency on receipt *

Amount *

Expense type *

Upload receipt *

No file chosen

Max File size 12MB

+ Add another expense - Remove expense

No entitlement found

Sorry, but based on the information you have entered, we found no entitlement to compensation or reimbursement of expenses

More information

Have you contacted the airline about this before? *

Please upload any contact you have had with the airline *

Drag and Drop (or) Choose Files

Have you received any cash/voucher from the airline? *

Currency *

Amount *

Please provide further information about your case, it will help process your claim.0 / 500

Upload here any additional files related to your claim

Drag and Drop (or) Choose Files

Max File size 12MB

Contact details

Who should we contact about this claim?

Prefix

First Name *

Last Name *

Email Address *

Your phone number *

Street Address *

City *

Post Code / ZIP *

Country *

I confirm that the case is not assigned to any other claim management body, or pending court order.

Yes, I agree with the terms and conditions.

By checking this box, you confirm that you have permission from all passengers to send the claim on their behalf.

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